Last updated: January 2026
(1) These Terms of Service (hereinafter "Terms") apply to all contracts between Fylio.co (hereinafter "Provider") and the customer (hereinafter "User") for the use of the SaaS platform Fylio.co for creating and managing online forms.
(2) Deviating terms of the User are not recognized unless the Provider expressly agrees to their validity in writing.
(1) The Provider provides the User with a web-based software-as-a-service solution for creating, managing, and analyzing online forms.
(2) The specific scope of services results from the respective service description and the selected plan.
(3) The Provider is entitled to further develop and improve the platform, provided this is reasonable for the User.
(1) Use of the platform requires registration of a user account.
(2) The User is obliged to provide truthful information during registration and to keep it up to date.
(3) The contract is concluded upon confirmation of registration by the Provider.
(4) The User has no claim to the conclusion of a contract.
(1) The User undertakes to use the platform only for lawful purposes.
(2) The User is responsible for the content of their forms and ensures that they do not violate applicable law.
(3) The User is obliged to keep their access data secret and protect it from access by third parties.
(4) The User ensures that when collecting personal data through their forms, they comply with data protection regulations.
(1) Use of the platform is free or subject to a fee depending on the selected plan.
(2) Current prices are shown in the price list on the Provider's website.
(3) For paid plans, billing is monthly or annually in advance.
(4) The Provider is entitled to change prices with a notice period of 30 days.
(1) The Provider strives for platform availability of 99% on an annual average.
(2) Maintenance work is carried out outside peak usage times where possible and announced in advance.
(3) The Provider is not liable for interruptions due to force majeure, internet disruptions, or other circumstances beyond their control.
(1) The Provider processes personal data in accordance with its Privacy Policy.
(2) To the extent that the User collects personal data via the platform, they are responsible as the data controller within the meaning of GDPR for compliance with data protection regulations.
(3) The Provider processes data collected through forms as a processor within the meaning of Art. 28 GDPR.
(1) The Provider is liable without limitation for damages resulting from injury to life, body, or health, as well as in cases of intent and gross negligence.
(2) In case of slight negligence, the Provider is only liable for breach of essential contractual obligations and limited to the foreseeable, contract-typical damage.
(3) Liability for data loss is limited to the typical recovery effort that would have arisen with regular data backup.
(1) The contract is concluded for an indefinite period and can be terminated by either party with 30 days' notice to the end of the month.
(2) The right to extraordinary termination for good cause remains unaffected.
(3) After contract termination, the User's data will be deleted after a transition period of 30 days.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of jurisdiction is, to the extent legally permissible, the Provider's registered office.
(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.